“You” / “your” / “yours” / “customer” means a natural person who has opened an account on Paycot.com and has agreed to all terms and conditions of Paycot.com, and wants to use the Services available on the Platform.
“Paycot” means PAYCOTCOM SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, a limited liability company (registration No. 0001025475) incorporated in Poland, address: ul. Władysława Reymonta 15/1,kod 60-791, poczta Poznań, kraj POLSKA.
“Transaction” means: 1) your purchase of cryptocurrency from Paycot.com; 2) sale of your cryptocurrency to Paycot. Each Transaction is a two-party transaction between you and Paycot. The list of available cryptocurrencies is present on Paycot.com and can be amended by Paycot without prior notice.
“Services” means the services provided by Paycot: 1) selling of cryptocurrency to the customer for fiat currency; and 2) buying cryptocurrency from the customer for fiat currency. Paycot does not provide the Services to corporate customers. Paycot does not act as custodian for your funds, both crypto and fiat.
While completed Transactions are irreversible, Paycot ensures that each customer has the right for refund if: 1) Paycot did not send the requested amount of cryptocurrency to the customer’s chosen cryptocurrency wallet as part of the Transaction; 2) Paycot received cryptocurrency to Paycot’s cryptocurrency wallet from the customer, but the customer did not received fiat. Please note that Transactions may require up to 5 days to be completed. The refund cannot be processed if this deadline is not expired.
If the Transaction is not authorized by you, Paycot will refund you the amount of the unauthorized Transaction within 5 (five) business days if it is determined that the reason for such unauthorized Transaction’s completion is Paycot’s gross negligence or wilfull misconduct. By using the Services you confirm that Paycot is not liable for actions of third parties providing investment and financial advices to you. Paycot strongly advices you to use only cryptocurrency wallets under your direct control and not to disclose your account access and activity to third parties.
Scammers tend to disguise as “brokers” who will try to steal your funds. It means you shouldn’t act under someone else’s instructions while using the Services. If you allow someone to remotely control your device or give you instructions while using the Services, you will be liable for any actions that such person take on your account on Paycot.com, as further set out in Section 3.2 above.
The right for a refund may apply to those customers who has paid a Paycot fee, and the full sum of Transaction is received by Paycot. Paycot shall process your request for refund following receipt as soon as it is reasonably practicable. Please note that response times will vary depending on the payment method and your reason for making such request. Paycot shall notify you of the outcome of your request as soon as it is assessed by the dedicated team of Paycot.
Paycot has the right to change and modify this refund policy at any time. Crucial amendments will become known to you before taking effect. Amendments to privacy policy will come into force after being published on Paycot.com
In case you have a question regarding your Transaction and / or the refunds, please contact us via e-mail: [email protected].
It is not possible to apply for refund if the customer is purchasing cryptocurrency, unless Paycot’s gross negligence or willful misconduct is involved. However, it is possible to initiate a new Transaction and sell Paycot the previously bought amount of cryptocurrency. Please note that for such reverse Transaction Paycot fee is applied, as well as other relevant fees.
In case the customer provides false or incorrect information while initiating the Transaction (e.g. bank account number that belongs to the third person), which results in the Transaction being rejected, all fees associated with the Transaction’s refund shall be borne by the customer.
The reason behind this is the fact that the cryptocurrency price is changing on an ongoing basis, which means the value of the purchased cryptocurrency at the moment of refund may change significantly.
Other transactions
Refunds are possible within 30 days from the moment of the Transaction. Any additional fees incurred by Paycot as a result of the refund shall be borne by the customer.
Chargebacks
Paycot invites its customers to contact it via e-mail if you have any issues with your payments on Paycot.com before making any chargeback requests. Please note that this refund policy does not affect your rights for chargeback requests that are permitted by applicable regulations.
Paycot will inspect all chargeback requests and will inform relevant banks of its customer regarding the provided Services and / or particular Transactions. Paycot has the right to suspend the customer’s access to the Services during the chargeback investigation procedure.
